| Location |
Call number |
Availability |
| City Campus |
351 THOM |
Available |
- Description
- xii, 242 p. ; 24 cm.
- Notes
- Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.Includes bibliographical references and index.
