- 1 DVD (25 min.) : sd., col. ; 1/2 in. + video support notes (8 p. ; 30 cm.)
- Additional Authors
- Harding, Ben.
- Corporate Author
- Video Education Australasia
- "Careers. DEAL13/D"Cast: Michael Jeffery, Belinda Kerwan, James Liotta.Credits: Writer/producer/director: Ben Harding ; Executive producer: Mark McAuliffe.Summary: Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.