- p. cm.
- Includes bibliographical references.Why does it matter? -- Why most diversity programs haven't succeeded -- The background is background -- The conundrum of community -- Uncovering the background of diversity -- Transforming cultural competency into competitive advantage what is cultural competency? -- Paradigm shift two how can we know bias when we can't even see it in ourselves -- Memes, myself and i : understanding perceptual identity -- Developing diversity mastery : understanding your wiring -- "It's the system, stupid!" -- The eight basic principles of organizational community -- Creating cultures that work -- Walls come tumbling down -- A new way home.