Contents: Pt. I. Perspectives on professional communication. 1. Communication theory and professional practice -- 2. Language and communication practice -- 3. Non-verbal communication: meanings without words -- 4. Intercultural communication -- 5. Mediated communication -- 6. Professional communication research -- Pt. II. Communication in organisations. 7. Concepts and applications in interpersonal communication -- 8. Communicating in groups and teams to achieve professional goals -- 9. Interviewing and negotiating -- 10. Oral reports and presentations -- Pt. III. Writing skills in professional life. 11. Writing professionally: process and style -- 12. Writing for the workplace: content and genre -- 13. Academic writing.Includes bibliographical references (pages 386-394) and index.Previous edition: 2008.Summary: This is a communication text that cuts across the disciplines of science, business, and arts. The text explains all the key communication concepts and effective strategies students can use to communicate as professionals, no matter what career they ultimately choose. It covers modern communication theory as well as essential practical skills such as active listening, verbal and non-verbal communication and negotiation.