Contents: pt. 1. The choice to mediate. Standoff at the ranch: who decides? ; Radix and Argyle: the choice to work through conflict together ; A Holocaust memoir: what it takes to mediate ; Nature preserve: the loop of understanding -- pt. 2. Deepening understanding. The San Francisco Symphony: tapping the impulse to work together ; Standoff at the Ranch: about right and wrong ; A Holocaust memoir: helping the parties deepen their understanding -- pt. 3. Challenges in working together. The publishing case: bringing in the law ; Love, death, and money: to caucus or not to caucus ; The neighbors: positive neutrality -- pt. 4. From understanding to resolution. Radix and Argyle: from interests to options and creating value at the options stage ; It's all about money: evaluating options and testing them against parties' interests ; The stigma of mental illness: seeing "the impossible" as possible.Includes bibliographical references.Summary: This book provides an analysis of understanding conflict and offers a way to work together to make decisions that resolve disputes. The authors explain how to meet conflict itself in an effort to understand how individuals can relate to it, and use it effectively in mediation. Divided into four parts-choosing to mediate, deepening understanding of the process, challenges in working together, and devising a resolution.